Bloomberg User Drive Disconnect

Background: 

GNET Drive Mapping

Region	GNET Site	Gateway Server	IP Address
SG	GNET Site22	GCCSGBB01	10.220.56.101
HK	GNET Site23	GCCHKBB01	10.221.96.101

 5-Users from Singapore and 3-users in Hong Kong that have access to both SG and HK GNET Server

The HK BBG gateway server (GCMHKBB001) is configured as a "Workgroup" server and is not joined to the Active Directory (AD). The shared folder on the server is accessible to "everyone," but it is specifically shared with the local user account named "gnet-user." As you may be aware, the SG workstations were manually mapped to the Y drive using the credentials of "gnet-user" and the corresponding password. The mapping was set to "reconnect" automatically.

The SG BBG gateway server (GCMSGBB001) is configured as a "Workgroup" server and is not joined to the Active Directory (AD). The shared folder on the server is accessible to "everyone," but it is specifically shared with the local user account named "gnet-user." As you may be aware, the SG workstations were manually mapped to the Y drive using the credentials of "gnet-user" and the corresponding password. The mapping was set to "reconnect" automatically. 

Region	GNET Site	Drive Name	Drive Path	User Account Used for Mapping
SG	GNET Site22	Z:	\\GCMSGBB001\BloombergGateway or \\10.220.56.101\BloombergGateway	GCCSGBB01\GNET-user Note: The new hostname indicated for account is correct, server path is using the old hostname.
HK	GNET Site23	Y:	\\GCMHKBB001\BloombergGateway Or \\10.221.96.101\BloombergGateway	GCCHKBB01\GNET-user Note: The new hostname indicated for account is correct, server path is using the old hostname.

Issue: 

Singapore GCCM users report that drive mapping shows disconnected, unable to access. 

Resolution: 

Make sure to use the correct drive letter. Also make sure reconnect and connect using different credentials are checked. 

Username: GCCSGBB01\GNET-user or GCCHKBB01\GNET-user or just gnet-user 

Use the below DVLS account to map the drive for user. 

(The below IP is for HK BBG server, you can check the IP for SG BBG server in ConnectWise)

Make sure to check Remember my Credentials. 

Ensure to let user know to test that the drive mapping remains after reboot. 

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