GCCM - Searching Missing Emails using eDiscovery Tool
Purpose
Client
GCCM
Category
Emails, troubleshooting
Steps
To perform a message trace in Microsoft 365, follow these steps:
1. Open the Exchange Admin Center (EAC): Go to and sign in with your admin credentials.
2. Navigate to Mail Flow: In the left navigation pane, select "Mail flow" and then click on "Message trace".
3. Start a New Trace: Click on "Start a trace". You can choose from default queries or create a custom query.
3. Start a New Trace: Click on "Start a trace". You can choose from default queries or create a custom query.
4. Run the Trace: Execute the trace to follow the email message as it travels through your organization.
5. Review Results: Check the results to see if the message was received, rejected, deferred, or delivered
If not found, ask client if can search through online archive.
If user cant find it anywhere in online, next step
Reach out to Microsoft Support (support@mail.support.microsoft.com)
If user cant find it anywhere in online, next step
Reach out to Microsoft Support (support@mail.support.microsoft.com)
Example emails from Microsoft
eDiscovery Tool
To search for emails using eDiscovery in Microsoft 365, you can follow these steps:
1. Go to the Microsoft Purview compliance portal and sign in with your admin credentials.
2. Create a Content Search: Use the Content Search feature to create a search query. You can specify keywords, date ranges, and other conditions to find the emails you're looking for.
3. Run the Search: Execute the search to retrieve the emails that match your criteria.
4. Review and Export Results: Review the search results and export them if needed
-Create eDiscovery (Standard) case
-Optional> to Add members to the case
Below example screenshots of searching for the emails.
-Set the mailbox to the client.
-Set the date range and the sender
There's more criteria search to apply to explore
Reference Ticket
Glossary
Microsoft Purview eDiscovery is a powerful tool that helps organizations search for, preserve, and export content across Microsoft 365 and Office 365.
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