Missing Emails(eDiscovery tool) #675949
Purpose of the
article:
Client not able to find older (3 months old) emails on her outlook.
Client: GCCM
Category: Emails
Steps -
- Login to 365 admin portal
-Check Email trace
-O365 > Exchange> Message trace> Start Trace> Customize the search(Date range, time, to and from recipients
If not found, ask client if can search through online archive.
If user cant find it anywhere in online, next step
Reach out to Microsoft Support (support@mail.support.microsoft.com)
-Example email from Microsoft
If not found, ask client if can search through online archive.
If user cant find it anywhere in online, next step
Reach out to Microsoft Support (support@mail.support.microsoft.com)
-Example email from Microsoft
eDiscovery Tool
365 Admin - Compliance > eDiscovery > Search> edit the search option > run report
-Create eDiscovery (Standard) case
-Optional> to Add members to the case
Below example screenshots of searching for the emails.
-Set the mailbox to the client.
-Set the date range and the sender
There's more criteria search to apply to explore
5) Reference Ticket Id: #675949 - Bare Cove Technology
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