Overview: This KB will show how to perform the Daily Morning Onsite Checks for F8 Onsite engineer.
Client: GCCM
Steps:
| Task | Status | Notes |
| Server room checks | GREEN/AMBER/RED | Temperature check and Alarms check . |
| Phone Check | GREEN/AMBER/RED | Test call to local and international numbers. |
| PC Check | GREEN/AMBER/RED | Test for monitors and mouse functionality; PING Test |
| Printer check | GREEN/AMBER/RED | Check if Printers are online; wake-up printers. |
| Wifi/Network check/SharePoint | GREEN/AMBER/RED | Check if mobile devices and laptops can connect to Office WIFI; check if Office workstations can access internet (internal/external websites; Shared Drives |
1. Physical Server room checks - Onsite engineer will check if there are any alarms inside the server room related to temperature/server/network.
2. Physical Desk Phone Check - Random test calls to local and international numbers.
3. Ping test to all workstations - See attachments for the dedicated batch file for specific client. To be saved as .bat and run in onsite workstation. If machine is unreachable perform usual troubleshooting.
4. Physical Printer checks - Onsite engineer will check the printers if it's online/toner status.
5. Wifi/Network checks - Onsite engineer will check the office WIFI via mobile device/laptop; Onsite engineer will check if laptop/desktop can access the internet (internal and external websites; shared drives)
Shared Drives:
1. O:\greencourtcap.com\GCC\Global\
2. greencourtcap.com\GCM\SH\Groups\GCC-SH-FR-ACCESS\
Until further notice (to include client stakeholders in the future)
E-mail template:
Subject: [Green/Amber/Red] GCCM - Daily Morning Check as of DD/MM/YYYY
Hi BCT Support,
See below status for the daily morning check for GCCM as of DD/MM/YYYY
| Task | Status | Notes |
| Phone Check | GREEN/AMBER/RED |
|
| PC Check | GREEN/AMBER/RED |
|
| Printer check | GREEN/AMBER/RED |
|
| Wifi/Network check Wifi/Network check/Shared Drives | GREEN/AMBER/RED |
|
Thanks,
F8 Onsite Engineer