**WARNING ON WEEKDAY CONNECTIONS** for Bloomberg GNET Disconnect and Reconnect Emails
Site 22 and Site 23 Connectivity
(px3896)
GNET gateway
client need to connect to Bloomberg Gateway Server which is located in the
Bloomberg environment (Site 22 for SG, Site 23 for HK). GCCM HK and SG are
connected to Bloomberg environment using Bloomberg dedicated link.
Updated as of 29th April 2024:
Region | GNET Site | Bloomberg Router ID | Hostname | Router IP | BBG Gateway Inside IP | BBG Gateway NAT IP |
SG | GNET Site22 | R152598 | GCCSGBB01 | 10.220.56.19 | 10.220.56.101 | 137.8.120.66 |
HK
| GNET Site23
| R153903
| GCCHKBB01
| | 10.221.96.101
|
|
The following is an example of GNET alert which will come to ticket. Things to note : Site Number, and Summary.
=========================================================================================================================================================
#########################################################################################################################################################
#212619 px3896 - GNET
Client Alerts - Site 22
|
|
|
|
|
px3896
- GNET Client Alerts - Site 22
|
Pricing number
|
3896
| |
Summary
|
Client Unregistered
| |
Time of occurrence
|
2023-08-05 10:03:50 UTC
| |
Detail
|
Summary: Bloomberg Gateway Thin Client has
disconnected from Bloomberg Gateway Server.
Time of occurrence: 8/5/2023 6:03:50 AM (EST)
| |
Severity
|
Error
|
Alert Properties
|
Alert Type
|
Client Connectivity Event
| |
Component
|
Gateway Client
| |
Product Type
|
AIM
| |
Site Identifier
|
22
| |
Site Number
|
22
|
User Notes
This
is an monitoring alert for GCCM PX3896 , Site 22.
This
is auto-generated from Enterprise Console.
This
alert is triggered due to possible issue with the GNET Client software
installed at your site (Server/Workstation). This issue may impact your
daily workflow or reports, please check into your GNET Client machine to
ensure it is connected and running.
Also,
check into your Gateway Designer (via Bloomberg Terminal) on your GNET
Client file devices to ensure that they are in Active status. Do check
into GNET Client file folders to ensure daily files are received
correctly.
|
|
Copyright 2023 Bloomberg Finance L.P. All rights
reserved.
|
|
|
|
|
=========================================================================================================================================================
#########################################################################################################################################################
Check server service status, restart the service on GNET server. **WARNING: DO NOT RESTART THE SERVICES DURING OFFICE HOURS. Ensure that this is escalated asap and approval is received from AM (Jesse and Harry) or CLIENT (Pauline and Ben) before restart during office hours.
Check GNET server health status, such as Memory/CPU/Network Connectivity.
To reach out to Bloomberg Support, forward above alert message with email subject "px3896 - GNET Client Alerts - Site 22 and Site 23"Refer to the below link for details - copy and paste the SharePoint site to browser
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