Segantii | EzeOMS Tickets

• Related Articles

• Segantii | How to sign-in to Eze OMS UAT and PROD

  Overview: This is how Segantii users will access the Eze OMS UAT and PROD **Please ensure that Andrew Hunter is in loop for this kind of requests in the event Garreth Mills is not available to approve. **Access permission will be configured by ...

• Segantii Servers | Eze Remote Access request

  Overview: There will be incoming requests from Eze to remote into Segantii Servers. Service Desk/Support Team can go ahead and grant Eze access using Ezesoft Bomgar Button. Client: Segantii / Eze Steps: 1. Eze will mention in the email/ticket which ...

• DAC - How to access Citrix for Eze OMS

  Purpose The purpose of this article is to understand how Citrix access has been setup and relaying the information to EZe team. Request will be submitted to us by SS&C Technologies (S) Pte Ltd / EZE Logins will be created and configured by Systems ...

• Citrix Workspace Remote Desktop/Apps | Tips in troubleshooting

  Purpose: This article will show you some tips that will help your troubleshooting with Citrix Workspace Remote Desktop/ App issues. Client: ARCM, LCA, VAM Category: Troubleshooting, General Information Keep in mind that any changes you make, (e.g. ...

• ARCM | How to handle Geneva Service Manager restart request

  Purpose Purpose of the article is to inform us how to handle Geneva Service Manager restart request from ARCM users. Client: ARCM Category: General Information Important Information/ Note/Warning -Review the ticket carefully and make sure that the ...