ARCM | How to handle Geneva Service Manager restart request

ARCM | How to handle Geneva Service Manager restart request

Purpose

Purpose of the article is to inform us how to handle Geneva Service Manager restart request from ARCM users.

Info
Client:

ARCM

Info
Category:

General Information

Warning
Important Information/ Note/Warning
-Review the ticket carefully and make sure that the request originally comes from Eze/SSCINC asking ARCM user to arrange a restart of Geneva Service Manager.
-Only systems team has the script to restart it.
-Escalate to Systems team accordingly using Child ticket 

Idea
Reference Ticket Id
#1448981

Info
Tags
Geneva Service Manager

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