GCCM - Bloomberg GNET Client Alert

Purpose

This KB article is a guide in checking the Bloomberg GNET client alert.

Client

GCCM | Green Court Capital

Steps

NOTE: GCC Bloomberg service usually send alerts on disconnection or reconnections during weekend maintenance.

Step 1: Check the Bloomberg client alert message. Is it a DISCONNECT or RECONNECT alert? DO NOT RESTART the service if it is a RECONNECT alert.   

Step 2: Check which server HK/SG

Step 3: Go to Connect Wise and select the GCC> GCCHKBB01 (site 23) or GCCSGBB01 (site 22)

Step 4. Login as the GNet user (credentials can be find in DVLS

Normally Bloomberg will send us an alert with subject px3896 - GNET Client Alerts - Site 22 or px3896 - GNET Client Alerts - Site_23  

 

 

Inside the email you will see the component type. (DO NOT RESTART the service if it is a RECONNECT alert.)

 

           

Step 5. Go to service.msc and find Bloomberg. Right click the "Bloomberg Gateway Client P386_S23" and click on RESTART. 

(CONFIRM THAT IT IS A DISCONNECT alert before restarting.) 

Step 6. Once the service is restarted it will send another notification. And merge UNREGISTER and the REGISTERED notification.

Reference Ticket

Ticket ID: #685310

Subject: [REQ] px3896 - GNET Client Alerts - Site 22

Department: Request

URL: https://desk.zoho.com/agent/barecovetechnologylimited/all/tickets/details/519381000136865963

Glossary

Bloomberg Alerts are push notifications that keep you updated with breaking news, impactful stories, and relevant topic.

• Related Articles

• KCC- Client Support Operations Information

  Purpose This KB article is for Client support Operations information Client KCC | Kings Court Capital - SG Category General Information Information Point of contact: Chris Wong [cwong@kingscourtcap.com] SG Services: Remote support, onsite support, ...

• SG Client Point-Of-Contact List

  1) Purpose of the article: Contact List 2) Client: SG Clients 3) Category: General Information, 4) Steps: SG Client Point-Of-Contact List KCC Chris Wong: cwong@kingscourtcap.com SPP SG Lilian Leong (Office manager): Leong@stonepeak.com Jasmine Chang ...

• GCC - How to set-up 3CX mobile app

  Purpose This KB article is a guide on how to configure 3CX mobile app on his/her corporate device. Client GCCM Category Information, troubleshooting Steps Prerequisite: QR code from 3CX 1. Remote into GCCHKPMM01> Launch Edge and go to ...

• GCCM - Searching Missing Emails using eDiscovery Tool

  Purpose This KB article is a guide in using the eDiscovery Tool for missing emails. Client GCCM Category Emails, troubleshooting Steps To perform a message trace in Microsoft 365, follow these steps: 1. Open the Exchange Admin Center (EAC): Go to ...

• ARCM | Geneva Support Information

  Purpose Geneva Support Information Client: ARCM Category: Troubleshooting, Error, General Information Steps 1. If we encounter reports from users in ARCM with regards to Geneva application below are the support help line. Reference ticket