Popular Articles
Citrix remote desktop pre and post checking
Part 1) Purpose of the article: Pre and post checking of the remote desktop issue. 2) Client : ARCM/LCK Citrix and Remote desktop issue. Ticket example for Citrix. Steps 1. Check first the ticket and review every details the user given on this email. ...
Segantii Servers | Eze Remote Access request
Overview: There will be incoming requests from Eze to remote into Segantii Servers. Service Desk/Support Team can go ahead and grant Eze access using Ezesoft Bomgar Button. Client: Segantii / Eze Steps: 1. Eze will mention in the email/ticket which ...
MYOB apps
You may get request like: 1) MYOB app not launching 2) Unable to open MYOB app on my PC. You may follow the steps as follows: 1) Remote into user's PC. 2) Open the task manager and see if multiple session is running for MYOB apps. please end those ...
**WARNING ON WEEKDAY CONNECTIONS** for Bloomberg GNET Disconnect and Reconnect Emails
Site 22 and Site 23 Connectivity (px3896) GNET gateway client need to connect to Bloomberg Gateway Server which is located in the Bloomberg environment (Site 22 for SG, Site 23 for HK). GCCM HK and SG are connected to Bloomberg environment using ...
New Joiner Setup
Part 1. Creation of the user from Active directory Review Ticket number and check the New user form for access list and applications. Use Connectwise Automation and Launch remote session to GCC PMM1 or DC01. Launch Active Directory and go to user and ...